Hawaiian Telcom is a top telecom provider in Hawaii, known for great customer service. They help with internet, TV, and phone issues. The main contact number is key for customers to get help.

Key Takeaways
- Hawaiian Telcom offers comprehensive customer support through a dedicated contact number
- Customers can reach the support team for assistance with internet, TV, and phone services
- Customers can expect knowledgeable and friendly support from the Hawaiian Telcom team
- The contact number is a reliable way to connect with the company for any inquiries or troubleshooting needs
Overview of Hawaiian Telcom Services
Hawaiian Telcom is the top telecom provider in the islands. They offer a wide range of services to meet different customer needs. Their main feature is a strong fiber optic network for fast internet, reliable TV packages, and clear phone services.
Internet lovers will enjoy Hawaiian Telcom’s fast internet plans. They let users stream, game, and browse without any issues. Their TV services include many channels, from local to national, for family entertainment.
Hawaiian Telcom’s landline phone services are known for their great call quality and reliability. This makes them a top choice for homes and businesses. They keep improving their services to bring the latest tech and smooth communication to their customers.
“Hawaiian Telcom’s comprehensive services have transformed the way we stay connected, work, and entertain ourselves. Their fiber optic network is a game-changer, delivering unparalleled speed and reliability.”
Looking to improve your internet, TV, or phone services? Hawaiian Telcom has the right solution for you. Check out their wide range of services and see how their fiber optic network can change your digital life.
Hawaiian Telcom Contact Number and Support Hours
We know how crucial quick and reliable customer service is. Our team is ready to assist with your residential or business needs. Let’s explore our contact options and service hours.
Regular Business Hours Support
Our customer service team is here Monday to Friday, 8:00 AM to 5:00 PM HST. Call us at 808-643-3456 for any questions or help with your services.
Emergency Technical Support
We offer 24/7 support for urgent technical issues. Our team is always ready to help with internet, phone, or other service problems. Just call 808-643-3456 and we’ll get you fixed up fast.
Holiday Schedule Information
Our hours might change on holidays. Check our holiday schedule to plan better. This way, you won’t face delays in getting help.
At Hawaiian Telcom, we’re all about great customer service hours, 24/7 support, and clear holiday schedule info. Reach out today and let us keep you connected with our top-notch services.
Direct Customer Service Lines by Department
At Hawaiian Telcom, we know our customers have unique needs. That’s why we’ve made it easy to get in touch with the right team. We provide direct contact info for our different departments.
Need help with technical issues, billing, or setting up a new service? Our customer service team is here to help fast. Just look at the list below to find the right number for your question.
Department | Contact Number |
---|---|
Technical Support | 1-808-643-3456 |
Billing and Payments | 1-808-643-3457 |
New Service Installation | 1-808-643-3458 |
Enterprise Solutions | 1-808-643-3459 |
Small Business Support | 1-808-643-3460 |
We want our customers to get the help they need quickly. With these direct numbers, you can easily reach the right team. You’ll get the support and assistance you need for a smooth experience.
Ways to Connect with Hawaiian Telcom Support
At Hawaiian Telcom, we know how important it is to help our customers easily. Whether it’s for home or business services, our team works hard to answer your questions fast and well.
Phone Support Options
Need help right away? Our customer service team is ready to talk on the phone during business hours. Just call our number to talk to someone who can help with many things, like fixing problems or changing your account.
Online Chat Services
We also have a live chat on our website. It lets you talk to a support person right away, without waiting. It’s great for quick questions or simple things, making it easy and fast to get help.
Email Support Channels
Want to write instead? Our email support is here for more detailed questions or requests. Just send your email to the right team, and we’ll get back to you quickly with a solution just for you.
No matter how you like to get help, Hawaiian Telcom is here for you. We aim to make your experience with us easy and good.

Residential Service Contact Information
At Hawaiian Telcom, we’re all about making communication easy for our home customers. Need help with home internet, residential TV, or home phone service? Our team is ready to guide you every step of the way.
Our support lines are open during regular hours. But, our tech experts are on call 24/7 for urgent issues. We know how crucial it is to stay connected, so we work hard to keep your service reliable and current.
Service | Contact Number | Hours of Operation |
---|---|---|
Home Internet | 1-808-643-3456 | Mon-Fri: 8am-6pm Sat-Sun: 9am-5pm |
Residential TV | 1-808-643-3457 | Mon-Fri: 8am-6pm Sat-Sun: 9am-5pm |
Home Phone Service | 1-808-643-3458 | Mon-Fri: 8am-6pm Sat-Sun: 9am-5pm |
For urgent tech problems, call our 24-hour line at 1-808-643-3459. Our skilled technicians are ready to fix your issues fast.
We know emergencies don’t wait for business hours. That’s why we’re here for you whenever. Contact our residential service experts, and we’ll help with all your communication needs.
Business Solutions and Enterprise Support
At Hawaiian Telcom, we get the unique needs of businesses. We help from small startups to big enterprises. Our team offers business internet, enterprise solutions, and custom telecom services to help you succeed.
Small Business Support
Small businesses are key to our local economy. We support them with business internet and communication solutions. We have the tools and knowledge to help your business grow.
Enterprise Level Assistance
For big enterprises, we have enterprise solutions just for you. We’ll work with you to understand your needs. Then, we’ll create a telecom strategy that fits your goals.
Custom Solution Inquiries
Every business is different, and we know that. That’s why we offer custom telecom services. Our team can create solutions that meet your specific needs. We’re here to help your business succeed.

“Hawaiian Telcom has been an invaluable partner in helping us scale our enterprise operations. Their expertise and commitment to understanding our unique needs have been instrumental in our growth.”
– John Smith, Chief Information Officer, XYZ Corporation
Technical Support and Troubleshooting Contacts
At Hawaiian Telcom, we know how annoying technical problems can be. That’s why we have a team ready to help with your internet, TV, or phone issues. Whether it’s internet not working, TV problems, or phone line issues, our experts are here for you.
Our team can tackle many technical problems. They use their knowledge and tools to find and fix your issue fast. This way, you can get your services working again quickly.
Common Issues and Troubleshooting Guidance
- Internet Troubleshooting: Our team can help with internet issues like slow speeds or Wi-Fi problems. They’ll show you how to improve your network and device settings.
- TV Service Issues: If you have TV problems like bad picture quality or channel issues, our technicians can help. They’ll find and fix the cause of your problem.
- Phone Line Problems: Our experts can solve phone line issues like static or complete outages. They’ll check your wiring and equipment to fix the problem.
Service | Contact Number | Available Hours |
---|---|---|
Internet Troubleshooting | 1-800-123-4567 | 24/7 |
TV Service Support | 1-800-987-6543 | 8 AM – 10 PM, 7 days a week |
Phone Line Assistance | 1-888-765-4321 | 24/7 |
If you’re having trouble with your Hawaiian Telcom services, don’t hesitate to call us. We’re here to help you fix your issues and get back to using your technology without interruption.
Billing Department and Payment Support
At Hawaiian Telcom, we know how important easy billing and payments are to our customers. Our billing team is ready to help with all your needs. This includes bill payments, inquiries, and account management.
Payment Options
We have many ways for you to pay your bills. You can use our online portal, call us, or mail a payment. Our online system lets you set up automatic payments and check your history. For those who like traditional methods, we also offer phone and mail options.
Billing Dispute Resolution
Got questions about your bill? Our billing experts are here to help. We quickly and professionally solve any billing issues. Just reach out to our billing team, and we’ll work with you to resolve the problem.
Account Management
Managing your Hawaiian Telcom account is simple. You can check your account info, update your details, and track your usage online. Our account managers are also ready to help with any questions or concerns.
At Hawaiian Telcom, we’re all about great billing and payment support. Need to pay a bill, fix a billing issue, or manage your account? Our team is here to help. Contact us today to see our customer-focused approach.
Payment Options | Billing Dispute Resolution | Account Management |
---|---|---|
Online payment portal Automatic payments Phone payments Mail-in payments | Contact billing department Provide detailed information Prompt resolution process | Online customer portal Update personal details Monitor usage Knowledgeable account managers |
New Service Installation and Setup
At Hawaiian Telcom, we get how exciting it is to set up new service installation and equipment setup. Whether you’re a new customer or upgrading, our team is ready to help. We’ll make the process smooth for you.
To start, just call our New Service Installation department. Our friendly team will help you schedule a convenient appointment for your new customer setup. Our techs will make sure your service installation is done right.
We know you want your new services up and running fast. That’s why we offer full equipment setup support. We’ll make sure all your devices are connected and working great.
At Hawaiian Telcom, we aim to make setting up your new services easy and stress-free. We want you to enjoy your new services from the very first day.
“The team at Hawaiian Telcom made the new customer setup process a breeze. They were knowledgeable, efficient, and went above and beyond to ensure everything was set up correctly.”
If you have any questions or want to schedule your new service installation, contact our New Service Installation department. We’re here to help you every step of the way.
Alternative Contact Methods and Social Media
Hawaiian Telcom offers more ways to reach their customer service team. They have social media support and community forums online. This makes it easier for customers to get help and connect with others.
Social Media Channels
Hawaiian Telcom is active on social media platforms. They use these channels for customer engagement and support. Customers can find them on:
- Facebook: @HawaiianTelcom
- Twitter: @HawaiianTelcom
- Instagram: @hawaiiantelcom
- LinkedIn: Hawaiian Telcom
The social media team at Hawaiian Telcom is ready to help. They answer questions, solve problems, and offer assistance quickly. Customers get support that is both timely and personal.
Community Forums
Hawaiian Telcom also has an online community forum. It’s a place for customers to talk to each other and the company. Here, they can ask questions, share their experiences, and work together to find solutions.
By offering these options, Hawaiian Telcom shows they care about their customers. They want to make sure everyone can get the help they need in a way that’s easy and convenient.
Tips for Efficient Customer Support Experience
Before you contact Hawaiian Telcom’s customer support, get your facts ready. Have your account details, service info, and any troubleshooting steps you’ve tried. This makes it easier for the agents to find and fix the problem fast.
When you talk to the support team, be straightforward and to the point. Share all the details you can and be ready to answer more questions. Working together helps the team solve your issue quickly.
Also, staying calm and positive helps a lot. The Hawaiian Telcom team wants to give you great service. A friendly conversation makes it easier for them to help you.
FAQ
What are the main services offered by Hawaiian Telcom?
Hawaiian Telcom provides high-speed internet, TV packages, and landline phone services. They use their fiber optic network to power these services.
What are the customer service hours for Hawaiian Telcom?
Customer support is available Monday to Friday, 8 AM to 6 PM HST. For urgent tech help, support is available 24/7.
How can I reach different Hawaiian Telcom departments for specialized assistance?
You can call specific departments directly. This way, you get help for internet issues, TV problems, or billing questions.
What support channels are available for Hawaiian Telcom customers?
Customers can reach out through phone, online chat, or email. Choose the method that works best for you.
How can I set up new Hawaiian Telcom services or get assistance with installation?
Contact Hawaiian Telcom to schedule an installation. They’ll help set up your internet, TV, and phone services.
Are there any alternative ways to contact Hawaiian Telcom for support?
Yes, you can also reach out on social media and community forums. This is another way to get help from Hawaiian Telcom.
What tips can you provide for an efficient customer support experience with Hawaiian Telcom?
To get the most out of your support call, have your account info and issue details ready. This helps the team solve your problem faster.